Scenic Kashmir Holiday Escape

Booking & Payment Policy

To ensure a smooth booking process, payments must be made as per the following schedule:

Bookings with Flights

• At the time of booking (45 days or more before departure): 100% flight cost plus 10% of hotel, transfer, sightseeing, and activity costs.
• 45 days before departure: 40% of hotel, transfer, sightseeing, and activity costs.
• 21 days before departure: Remaining balance payment.

Bookings without Flights

• At the time of booking (45 days or more before departure): 25% of hotel, transfer, sightseeing, and activity costs.
• 45 days before departure: Additional 25% payment.
• 21 days before departure: Remaining balance payment.

Bookings will be confirmed only upon receipt of the required payment. Failure to make payments within the specified timelines may result in cancellation of the booking and applicable cancellation charges.

Price & Availability

• All package prices are subject to availability at the time of booking confirmation.
• Flight fares, hotel rates, transportation charges, taxes, fuel surcharges, and government levies may change without prior notice.
• In the event of a pricing error or supplier price revision, HiTech Holiday Planners reserves the right to revise the package cost. Guests will be informed and may choose to proceed with the revised pricing or cancel the booking before confirmation.
• Flight tickets, hotel rooms, transfers, and sightseeing services are subject to availability at the time of reservation.

Refund Policy

• Refunds are generally processed within 3–4 working days after receiving confirmation from the respective suppliers; however, processing may take up to 21 working days depending on airlines, hotels, banks, or other service providers.
• Refunds will be credited to the original mode of payment wherever possible.
• If the original payment method is unavailable, refunds may be transferred to a verified bank account, which may take an additional 7–15 working days.
• Refunds for cancelled or non-operational paid activities will be processed within 30 days, subject to supplier approval.
• No refunds will be provided for any service, sightseeing, activity, transfer, or accommodation that has already been utilized.

Cancellation Policy

All cancellation requests must be submitted in writing by the lead traveller.

Hotels, Activities & Transfers

• More than 45 days before departure: 10% of the total package cost will be deducted (excluding non-refundable components).
• Between 45 and 21 days before departure: 25% of the total package cost will be deducted (excluding non-refundable components).
• Within 21 days of departure: 100% cancellation charges will apply.

Flight Cancellation Policy

Low-Cost Carriers (LCC)

Airlines such as AirAsia, VietJet, Scoot, Batik Air, and similar low-cost carriers generally operate on non-refundable fares. No refund will be available once tickets are issued.

Full-Service Carriers (FSC)

Airlines such as Singapore Airlines, Thai Airways, Lufthansa, Emirates, Qatar Airways, and similar carriers follow their own cancellation and refund policies. Any applicable refund will be subject to airline rules and cancellation charges.

Partial Cancellation

If one or more travellers cancel from a confirmed booking, the package cost for the remaining travellers may be recalculated based on revised room occupancy, transport requirements, and supplier policies. Additional charges may apply.

Force Majeure

HiTech Holiday Planners shall not be held liable for any loss, delay, cancellation, damage, injury, or additional expenses arising from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, landslides, cyclones, or volcanic eruptions.
• Political unrest, war, terrorism, civil disturbances, or government restrictions.
• Epidemics, pandemics, health emergencies, or quarantine regulations.
• Airline strikes, airport closures, airspace restrictions, transportation disruptions, or severe weather conditions.
• Any other unforeseen events affecting travel operations.

In such cases:

• Refunds, amendments, or cancellations will be governed by the policies of airlines, hotels, transport providers, and other third-party suppliers.
• HiTech Holiday Planners shall not be responsible for any losses resulting from such circumstances.
• Any additional expenses incurred due to alternate travel arrangements, fare differences, accommodation extensions, transportation changes, or related costs shall be borne by the traveller.

Changes by HiTech Holiday Planners

HiTech Holiday Planners reserves the right to amend itineraries, substitute services, correct pricing errors, modify travel arrangements, or cancel bookings before or after confirmation due to operational requirements, supplier changes, safety concerns, or circumstances beyond our control.

In the event of a significant change or cancellation, guests will be offered one of the following options:

• Accept the revised travel arrangements.
• Select an alternative package or travel arrangement (subject to applicable price differences).
• Receive a refund in accordance with supplier policies and applicable booking conditions.

Acceptance of Terms

By making a booking and/or submitting payment, the traveller confirms that they have read, understood, and accepted these Terms & Conditions, including payment schedules, cancellation policies, supplier regulations, and all applicable travel requirements.