Ultimate Kerala Explorer Package

1. Booking & Payment Policy

To ensure a smooth booking process, payments must be made according to the following schedule:

Bookings with Flights

• At the time of booking (45 days or more before departure): 100% of flight cost plus 10% of hotel, transfer, sightseeing, and activity costs.
• 45 days before departure: 40% of hotel, transfer, sightseeing, and activity costs.
• 21 days before departure: Remaining balance payment.

Bookings without Flights

• At the time of booking (45 days or more before departure): 25% of hotel, transfer, sightseeing, and activity costs.
• 45 days before departure: Additional 25% payment.
• 21 days before departure: Remaining balance payment.

Bookings will only be confirmed upon receipt of the required deposit or advance payment. Failure to adhere to the payment schedule may result in automatic cancellation of the booking and applicable cancellation charges.

2. Price & Availability

• All package prices are subject to availability at the time of booking confirmation.
• Airfares, hotel rates, transportation charges, taxes, government levies, and supplier costs are subject to change without prior notice.
• In the event of a pricing discrepancy, supplier revision, or operational error, HiTech Holiday Planners reserves the right to revise package prices. Guests will be informed and may choose to proceed with the revised cost or cancel the booking before confirmation.
• Flight tickets, hotel rooms, transfers, sightseeing tours, and activities are subject to availability at the time of reservation.

3. Refund Policy

• Approved refunds are generally processed within 3–4 working days after confirmation from the respective suppliers; however, actual credit timelines may take up to 21 working days depending on airlines, hotels, payment gateways, and banking institutions.
• Refunds will be credited to the original mode of payment wherever possible.
• If the original payment method is unavailable, refunds may be transferred to a verified bank account, which may require an additional 7–15 working days.
• Refunds for cancelled or non-operational paid activities will be processed within 30 days, subject to approval from the respective supplier.
• No refunds shall be provided for services, sightseeing tours, transfers, accommodations, meals, or activities that have already been utilized.

4. Cancellation Policy

All cancellation requests must be submitted in writing by the lead traveller. Cancellation charges will be calculated from the date on which the written request is received.

Hotels, Activities & Transfers

• More than 45 days before departure: 10% of the total package cost will be deducted (excluding non-refundable components).
• Between 45 and 21 days before departure: 25% of the total package cost will be deducted (excluding non-refundable components).
• Within 21 days of departure: 100% cancellation charges will apply.

Certain promotional offers, special fares, peak-season bookings, and supplier-specific services may be completely non-refundable.

Flight Cancellation Policy

Low-Cost Carriers (LCC)

Airlines such as AirAsia, VietJet, Scoot, Batik Air, and similar low-cost carriers generally operate on non-refundable fares. Once tickets are issued, no refund will be applicable.

Full-Service Carriers (FSC)

Airlines such as Singapore Airlines, Thai Airways, Lufthansa, Emirates, Qatar Airways, and similar carriers follow their own cancellation and refund policies. Any applicable refund shall be subject to airline rules, penalties, and processing charges.

5. Partial Cancellation

If one or more travellers cancel from a confirmed booking, the holiday package cost for the remaining travellers may be recalculated based on revised occupancy, transportation requirements, and supplier charges. Additional costs may apply.

6. Force Majeure

HiTech Holiday Planners shall not be held liable for any delay, cancellation, disruption, loss, damage, injury, or additional expenses arising from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters such as floods, earthquakes, landslides, cyclones, or volcanic eruptions.
• Political unrest, war, terrorism, civil disturbances, strikes, or government-imposed restrictions.
• Epidemics, pandemics, health emergencies, quarantine regulations, or public health concerns.
• Airline strikes, airport closures, airspace restrictions, transportation disruptions, or adverse weather conditions.
• Any unforeseen event affecting travel operations.

In such situations:

• Refunds, amendments, or cancellations will be governed strictly by the policies of airlines, hotels, transport providers, and other third-party suppliers.
• HiTech Holiday Planners shall not be responsible for any losses resulting from such events.
• Any additional costs incurred due to alternate travel arrangements, fare differences, accommodation extensions, transportation changes, or related expenses shall be borne by the traveller.

7. Changes by HiTech Holiday Planners

HiTech Holiday Planners reserves the right to amend itineraries, substitute services, correct errors, modify travel arrangements, or cancel bookings before or after confirmation due to operational requirements, supplier changes, safety concerns, or circumstances beyond our control.

In the event of a significant change or cancellation, guests will be offered one of the following options:

• Accept the revised travel arrangements.
• Select an alternative package or travel arrangement (subject to applicable price differences).
• Receive a refund in accordance with supplier policies and applicable booking conditions.

8. Traveller Responsibilities

• Travellers are responsible for carrying valid government-issued identification, passports, visas, permits, travel insurance, vaccination certificates, and any other documents required for travel.
• HiTech Holiday Planners shall not be responsible for denied boarding, visa rejection, immigration refusal, missed departures, or losses arising from incomplete or invalid travel documentation.
• Travellers are expected to comply with local laws, regulations, and hotel policies during the tour.

9. Acceptance of Terms

By making a booking and/or submitting payment, the traveller acknowledges that they have read, understood, and accepted these Terms & Conditions, including payment schedules, cancellation policies, supplier regulations, and all applicable travel requirements.